Cancellation Policy – Diving
Cancellations by us – In the unfortunate event that a dive boat must be cancelled on our part, for any reason, our first recourse will be to work towards rescheduling the trip. In the event that both parties cannot agree upon a rescheduled time, a full refund will be issued. For more information on weather related port closures, please see here – https://cozumelscuba.com/cozumel-port-closure/
Cancellations by you – Cancellations must be made more than 24 hours prior to your scheduled departure. Any cancellation made more than 24 hours prior to your trip will be issued a full refund, less administrative fees of $20 to help cover credit card processing fees and currency conversion fees (if applicable). Any cancellations made less than 24 hours prior to your scheduled trip will be issued no refund. Any changes in your itinerary (e.g. you do one tank/dive instead of two or quit class midway through) will also incur no refund. Any no-shows on the day of your excursion will be invoiced in full. All deposits paid for classes are non-refundable.
Late Arrival / Missed Boats – Salty Endeavors will try it’s best to wait for your late arrival but due to scheduling constraints the maximum amount of time we can wait is 10 minutes after our scheduled departure time. For example, if we agree upon an 8:00am departure and it is 8:11am we will be forced to leave without you. If you miss the boat for any reason Salty Endeavors accepts this as a no-show on your behalf and you will be invoiced in full. Exceptions can be made to how long we wait for you depending on that day’s schedule so please contact us immediately once you realize you are running late and we will do our best to accommodate you.
Cancellation Policy – Lodging
Varies by resort / hotel. We will provide this to you prior to booking your lodging, or please request the policy if we failed to provide it to you.